FAQs



How can I earn points?

Once you have signed up, simply go to the 'collect' area of the app. In there you will see all of the ways you can earn points that day. Scroll to find something that you want to do and start earning points. You'll be prompted to check in once you have reached the destination.


How can I spend points?

Once you have logged in, simply go to the 'spend' area of the app. There you will find a list of rewards. Once you have earned enough points, the reward will show you a 'redeem' button. Wait until you are in store to click this and then show the cashier who will happily gift you your reward.


How often can I check-in?

Check-in within the same shopping centre is limited to once per day. This is because we want to ensure fair distribution of points to every customer; while rewarding our loyal frequent visitors on a daily basis.


How long do my points last for?

Your points will last forever! The rewards may change very frequently, though, so if you see something you like grab it fast.


What is the cash equivalent?

There is no cash equivalent to points, however there are varying cash values of the rewards you can collect. Keep your eye out for the highest value on offer.


Is my information secure?

100% - our servers have a very high level of security and encryption.


I've forgotten my password or username , what should I do?

Simply contact customer services at hello@d2i.co.uk. Someone will give you a call immediately to verify your account and unlock it for you.


My points haven't shown in my account, but I have checked in - what should I do?

If you are still at the location, give it another try. Sometimes the wifi or 3G/4G signal will be intermittent. Otherwise contact customer services at hello@d2i.co.uk


I have accidentally hit redeem, can I get the points back?

Unfortunately not! This is why there are 3 'are you sure' messages before redemption is allowed. We advise talking to the retailer and asking them to honour the redeemed reward.


How do I get in touch with customer services?

Get in touch via hello@d2i.co.uk

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